Effective Date: 30th May 2023
1. Information We Collect:
We may collect personal information from you when you visit our dental practice or use our online booking system. The types of personal information we may collect include, but are not limited to:
a. Contact information (e.g., name, address, email address, phone number).
b. Demographic information (e.g., age, gender).
c. Medical history and dental records.
d. Insurance and payment details.
e. Appointment preferences and booking information.
2. Use of Personal Information:
We may use your personal information for the following purposes:
a. To provide dental care and related services.
b. To schedule, confirm, or cancel appointments.
c. To process payments and insurance claims.
d. To communicate with you regarding your dental care and appointment reminders.
e. To respond to inquiries or requests.
f. To improve our dental services and patient experience.
g. To comply with legal obligations.
3. Online Booking System:
Our online booking system allows you to schedule appointments conveniently. When using the online booking system, the following additional information may be collected:
a. IP address and device information.
b. Browser type and operating system.
c. Cookies and similar technologies.
4. Data Security:
We take reasonable measures to protect the personal information we collect and store. However, please note that no data transmission or storage system can be guaranteed to be 100% secure. We cannot warrant the security of any information you provide to us or that is transmitted through our online booking system.
5. Disclosure of Personal Information:
To provide proper and safe dental care, we may need to disclose personal information about you to:
- Your general medical practitioner
- The Princess Elizabeth Hospital, Guernsey Medical or other Dental Services
- Other health professionals caring for you
- Guernsey Social Security Authority
- Private dental schemes of which you are a member
- Medical Specialist Group
- Agents and third parties, as required by legal and law
Disclosure will take place on a ‘need-to-know’ basis. Only those individuals/organizations who need to know to provide care for you and for the proper administration of Government (whose personnel are covered by strict confidentiality rules) will be given the information.
In very limited circumstances or when required by law or court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure that is not covered by this Code of Practice will only occur when we have your specific consent. Where possible, you will be informed of these requests for disclosure.
6. Access to your records
You have the right to access the data that we hold about you and to receive a copy. Parents may access their child’s records if this is in the child’s best interests and not contrary to a competent child’s wishes. Formal applications for access must be in writing to The Practice Manager.
7. Third-Party Websites:
Our website and online booking system may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
9. Contact Us:
Chertsey House Dental Group
We are a general dental practice for the whole family. We provide everything from a check up, x-ray imaging and routine fillings to advanced treatments such as teeth whitening, orthodontics, crowns and implants.
Our practice is conveniently situated on Les Cornus, the main road out of St Martins shortly after the traffic lights on the way to the airport. We have ample on site parking both at the front and back of Chertsey House.
We always provide written treatment plans and estimates for new patients and after that verbal estimates with written estimates on request. Here are some of our most commonly requested fees as a guide.
We are pleased to offer you Denplan Essentials, an alternative way of paying for your dental care and maintaining good oral health.