Privacy policy

Effective Date: 30th May 2023

At Chertsey House Dental Group, we are committed to protecting the privacy and confidentiality of our patients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal information of individuals who visit our dental practice and use our online booking system. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect:

We may collect personal information from you when you visit our dental practice or use our online booking system. The types of personal information we may collect include, but are not limited to:

a. Contact information (e.g., name, address, email address, phone number).

b. Demographic information (e.g., age, gender).

c. Medical history and dental records.

d. Insurance and payment details.

e. Appointment preferences and booking information.

2. Use of Personal Information:

We may use your personal information for the following purposes:

a. To provide dental care and related services.

b. To schedule, confirm, or cancel appointments.

c. To process payments and insurance claims.

d. To communicate with you regarding your dental care and appointment reminders.

e. To respond to inquiries or requests.

f. To improve our dental services and patient experience.

g. To comply with legal obligations.

3. Online Booking System:

Our online booking system allows you to schedule appointments conveniently. When using the online booking system, the following additional information may be collected:

a. IP address and device information.

b. Browser type and operating system.

c. Cookies and similar technologies.

4. Data Security:

We take reasonable measures to protect the personal information we collect and store. However, please note that no data transmission or storage system can be guaranteed to be 100% secure. We cannot warrant the security of any information you provide to us or that is transmitted through our online booking system.

5. Disclosure of Personal Information:

To provide proper and safe dental care, we may need to disclose personal information about you to:

• Your general medical practitioner
• The Princess Elizabeth Hospital, Guernsey Medical or other Dental Services
• Other health professionals caring for you
• Guernsey Social Security Authority
• Private dental schemes of which you are a member
• Medical Specialist Group
• Agents and third parties, as required by legal and law

Disclosure will take place on a ‘need-to-know’ basis. Only those individuals/organizations who need to know to provide care for you and for the proper administration of Government (whose personnel are covered by strict confidentiality rules) will be given the information.

In very limited circumstances or when required by law or court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure that is not covered by this Code of Practice will only occur when we have your specific consent. Where possible, you will be informed of these requests for disclosure.

6. Access to your records

You have the right to access the data that we hold about you and to receive a copy. Parents may access their child’s records if this is in the child’s best interests and not contrary to a competent child’s wishes. Formal applications for access must be in writing to The Practice Manager.

7. Third-Party Websites:

Our website and online booking system may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to the Privacy Policy:

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically.

9. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please contact us at:

Chertsey House Dental Group
Les Cornus
St Martin
Guernsey
GY4 6PR

01481 237781
Email: pm@chertseyhouse.com

By using our dental services and online booking system, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Further information